Question 1

What's the minimum deposit to get started?

Accepted Answer

You can open and fund your account from R4,100 minimum. You're welcome to add more capital as your investment plan develops.

Question 2

How do I withdraw my money?

Accepted Answer

Request a withdrawal anytime from your dashboard. Your funds return to your chosen bank account or payment method within standard processing times.

Question 3

Is my capital protected?

Accepted Answer

Your account uses industry-standard encryption and identity verification. Remember: as with all investing, your capital is at risk and can go down as well as up.

Question 4

How soon can I start investing?

Accepted Answer

Most people complete registration in minutes. Once your first deposit clears, you can set up your investment plan right away.

Question 5

Are there any surprise fees?

Accepted Answer

All costs are transparent and shown before you agree. You'll always see exactly what you're paying — no hidden charges.

Question 6

What's the minimum age requirement?

Accepted Answer

You must be 18 years old to open an account and invest. We'll verify your age and identity as part of sign-up.

Question 7

What payment methods can I use?

Accepted Answer

We accept major debit and credit cards, bank transfers, selected digital wallets and cryptocurrency. Your options appear at the deposit stage.

Question 8

When is the support team available?

Accepted Answer

Our team works Monday to Friday, 09:00–18:00, and aims to respond to all queries within one business day.

Question 9

Who pays tax on my investment gains?

Accepted Answer

Tax responsibility is yours and depends on South African tax law. We recommend keeping records and speaking with a tax professional about your situation.

Question 10

What does KYC mean and why do I need it?

Accepted Answer

KYC (Know Your Customer) is standard identity verification. It keeps your account safe and is a normal part of opening any investment account.

Question 11

Do I need to know how to invest?

Accepted Answer

No experience needed. You're paired with a personal financial analyst who walks you through everything, so you can invest with confidence from day one.

Question 12

Who actually manages my investments?

Accepted Answer

A dedicated financial analyst, backed by AI insights, manages your portfolio around your goals and comfort with risk. Strategy and decisions remain in human hands.

Question 13

Is the platform regulated?

Accepted Answer

Yes — we're compliant with FSCA rules and meet all South African financial and security standards.

Question 14

Can I add money to my account later?

Accepted Answer

Absolutely. You can top up whenever you want and work with your analyst to adjust your plan as your goals change.

Questions? We're happy to help.

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